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FAQs

We’re here to help

Below you will find a list of our frequently asked questions. If you can’t find what you’re looking for please send an email to info@epicchq.com or call us on + 353 (01) 906 0861.

COVID-19 Measures

To ensure the well-being of all our visitors and staff, we will be implementing a range of operational changes in accordance with Government and HSE guidelines, and Fáilte Ireland’s safety charter for visitor attractions. Please note the COVID Digital Certificate is not required to visit our museum.
 
  1. Timed-entry every 15 minutes in groups of 35-45 people (maximum) will apply to ensure a safe capacity is maintained. We recommend visitors to book online in advance to ensure entry at your preferred time and date. Our ticket desk will still accept walk-ins, all of whom will be allowed entry in the next available time slot.
  2. Sanitising stations will be widely available, at entry, at our ticket desk, in our galleries, in our gift shop, and on exit. Increased cleaning in all areas and sanitising of major touch points is being carried out. We ask all visitors to regularly use hand sanitiser during your visit as you use the interactive elements within our galleries.
  3. We ask all visitors to wear a face mask while visiting our museum and gift shop. PPE can be purchased at our ticket desk or in our gift shop.
  4. We ask all visitors to adhere to the social distancing advice. Visitors not from the same household must maintain a 2 metre distance from each other where possible. Our museum is divided in to 20 galleries, each approximately 85 sq metres in size, with a total area of 1,700 sq metres. We would kindly ask all visitors to be considerate and patient with other visitors and our staff in this regard while visiting our museum.
  5. Audio guides are not currently available to hire at our museum. Our audio guide is available via our free app, which can be downloaded from the Apple App Store and Google Play store for your mobile device. The audio guide is available in English, Irish, German, French, Spanish, Italian, Portuguese, Polish and Chinese (Mandarin). Please make sure to remember to bring your own headphones with you if you intend to use the audio guide app during your visit.
  6. All visitors to our museum and gift shop have followed and complied with the latest Government guidelines in relation to travel between counties, as well as travel into Ireland from abroad. The latest guidelines can be viewed on the gov.ie website.
  7. By purchasing a ticket to visit our museum you are confirming that: you are currently fit and well; you are not displaying any symptoms of COVID-19; you have not you been in close contact with anyone who has been diagnosed with COVID-19 in the last the 14 days.
  8. Standard tickets permit a return visit to our museum within 30 days of your original visit date. Please retain your receipt given to you by our Visitor Experience team on entry to the museum to redeem your return visit. Return visits will only be redeemed on display of this receipt at our ticket desk. There is no need to book a return visit in advance.
  9. In the event that EPIC is forced to close due to any reason beyond our control, your booking can be re-scheduled, or a full refund will be issued.
 
All individuals will need to continue to monitor the ongoing risk from the disease and take personal responsibility as they take steps individually and collectively in their everyday lives to keep this risk under control.
 
Due to changing nature of events, management reserve the right to change and/or alter these measures at any time and without notice, in order to comply with Government advice and policy, and ensure the highest standards of safety are being observed and maintained.

How long is a tour of EPIC?

EPIC The Irish Emigration Museum is a self-guided museum. We recommend a minimum of 90 minutes to complete the self-guided tour. Please note many of our visitors have enjoyed a longer time here.

Do I have to book in advance?

We recommend that visitors book in advance via our website to ensure entry at their preferred date and time slot. However tickets can still be purchased without a reservation from our ticket desk when you arrive.

If our museum reaches capacity first preference will be given to those that have booked in advance online from our website and approved third party affiliates. To book online click here.

There is no need to print your booking confirmation, you can display it on your phone to our Visitor Experience team.

What are EPIC opening hours?

EPIC The Irish Emigration Museum is open 7 days a week from 10.00am to 6.45pm (last entry 5.00pm). Closed 24th – 26th of December (inclusive).

I want to redeem a voucher. How do I book a visit?

If you have voucher (e.g. EPIC gift voucher, One4All, Dublin Pass, etc) there is no need to make a booking. Simply arrive at our ticket desk and you will be allocated to the next available time slot.

How much are tickets to EPIC?

Our standard admission rates for entry to EPIC range from €8 for children to €16.50 for adults. Children aged 5 and under are free. Carers are admitted for free. For full details on prices visit our Ticket information page.

Standard tickets to EPIC also permit visitors one return visit to the museum within 30 days of their original visit, subject to the following terms and conditions:
  1. One return visit per ticket.
  2. Your return visit ticket has no monetary value.
  3. Tickets are non-transferable.
  4. To redeem your return visit you must retain your receipt given you to on entry at our ticket desk, and present it at the ticket desk.
  5. Those who purchased EPIC combo ticket the Jeanie Johnston are entitled to a return visit to EPIC only. They are not entitled to return visits to the Jeanie Johnston.
  6. This return visit offer does not apply to those who purchased group tickets, or who visited as part of a tour or school group.
  7. Management reserves the right to change, alter or cancel this offer without notice.

Is re-entry and return visits to the museum allowed?

Standard tickets to EPIC also permit visitors one return visit to the museum within 30 days of their original visit, subject to the following terms and conditions:
  1. One return visit per ticket.
  2. Your return visit ticket has no monetary value.
  3. Tickets are non-transferable.
  4. To redeem your return visit you must retain your receipt given you to on entry at our ticket desk, and present it at the ticket desk.
  5. Those who purchased EPIC combo ticket the Jeanie Johnston are entitled to a return visit to EPIC only. They are not entitled to return visits to the Jeanie Johnston.
  6. This return visit offer does not apply to those who purchased group tickets, or who visited as part of a tour or school group.
  7. Management reserves the right to change, alter or cancel this offer without notice.

Do I have to print out my booking confirmation to gain entry?

There is no need to print your booking confirmation email. Showing your booking confirmation email on your mobile device will gain you entry. Our Visitor Experience team will provide you with a sales receipt at our ticket desk when you arrive. This receipt is your entry ticket to our museum.

How do I make a booking for a large group?

Adult and senior groups of 10-20 people can be booked via our website. If you are trying to book a group of 20+ people, or are a school, charity, special interest group, or tour operator, please contact our sales team directly for more information on special rates, and to make a booking.

Are there special rates for carers?

Carers are admitted free of charge when accompanying a person in their care have a valid admission ticket. Please contact us directly on 01 906 0861 or email info@epicchq.com to make a booking and ensure you secure a time slot.

How do I get there?

EPIC is located in The CHQ Building in Dublin’s Docklands, a 10 minute walk east from O’Connell Street Bridge. It is served by all major public transport links (Dublin Bus, Luas red line, DART, Irish Rail, Swords Bus) and on all the Dublin sightseeing bus routes (Do Dublin, Cityscape, City Sightseeing). If travelling by car the nearest public car park is Park Rite IFSC on Commons Street, who offer a special rate of 3 hours of parking for €6 for EPIC customers that can be booked in advance on their website. For more detailed information visit our Location page.

Is there a guided tour?

EPIC The Irish Emigration Museum is a self-guided museum. At present under COVID-19 restrictions guided tours are temporarily unavailable.

Once these restrictions are lifted, we do offer groups the option to pre-book a private EPIC Tour Guide. EPIC Tour Guides are only available on request at least 1 week prior to the group’s visit. (Subject to guide availability)

  • There is an additional cost of €45 per EPIC Tour Guide
  • Each EPIC Tour Guide can take a maximum of 20 people and a minimum of 10 people
  • A visit with an EPIC Tour Guide lasts 60 minutes

Can I visit the Irish Family History Centre during my visit to EPIC?

The Irish Family History Centre is located as you exit our museum exhibition, to the rear of our gift shop.

To find out more about the IFHC and the services they provide, click here. If you wish to contact the IFHC with a genealogy related query, please email info@irishfamilyhistorycentre.com

I have to cancel my booking. Can I get a refund?

Our standard cancellation policy means all purchases are final and tickets are non-refundable. If you feel you are entitled to a refund, please contact us directly a minimum 24 hours prior to your scheduled arrival, stating your name, booking reference, your reason(s) for cancelling and why they justify a refund.

Can I change the date of my booking?

If you wish to change the date and/or time of your booking simply contact us directly. State your name, booking reference and the date and time you wish to change your booking to, and we’ll do our best to accommodate you. Please note these changes are subject to availability and are made at our discretion.

Do children need to be accompanied by an adult?

Children aged 17 and under must be accompanied by an adult at all times when visiting our museum and special events.

Does the museum have audio guides?

Audio guides will no longer be available to hire at our museum. Our audio guide is available via our free app, which can be downloaded from the Apple App Store (for iPhone) and Google Play store (for Android mobiles and tablets). Currently the audio guide app is available in English, Irish, German, French, Spanish, Portuguese, Italian, Polish and Mandarin Chinese. Please make sure to remember to bring your own headphones with you if you intend to use the audio guide app during your visit.

Is the building wheelchair accessible?

EPIC The Irish Emigration Museum and CHQ are fully wheelchair accessible. A courtesy push wheelchair is available upon request. Please note any guest who requires the push wheelchair will need to be assisted by their accompanying guest. At EPIC carers are admitted free of charge.

  • To enter EPIC, visitors can walk down 26 steps however there are elevators on site at both the entrance and exit
  • Visitors have to walk approximately 450 metres throughout the museum, which is all one level
  • There is seating throughout EPIC and CHQ

If you have any queries regarding access for people with special needs please contact us directly on info@epicchq.com or call +353 (0)1 906 0861.

Can I store my bags/luggage?

There are secure, coin operated lockers at EPIC The Irish Emigration Museum that can accommodate standard sized, carry-on luggage. Lockers accept 1 coins. Please note we cannot accept bags/luggage which do not fit securely in our lockers.

Is there a car park close by?

Available from Park Rite IFSC on Commons Street, to the rear of Hilton Garden Inn Hotel. Book online via Park Rite for a special rate for EPIC customers is available to pre-book.

Is there a coach parking available?

There is a coach drop off point at EPIC. If your group are arriving by coach please advise our bookings team who will share the coach drop off/pick up instructions. The Docklands Bus and Coach Park is located nearby on Sheriff Street Lower, behind Connolly Station, and is open from 7am – 7pm daily.

Is there a cafe in the museum?

CHQ has several great options for lunch and snacks without needing to leave the building. For full list of cafés and restaurants please click here.

Can I take photos inside and outside the museum?

Absolutely, in fact we recommend it and love to see photos shared on our social media channels! We encourage all our general guests and visitors to take as many they wish within our museum and The CHQ Building for their personal use. However we do ask that you be mindful of other visitors and guests when you do so.

If you want to photograph or film our museum for business or commercial purposes, please contact us directly with your request.