For a CV & Cover Letter – Work Experience Section
For a Covering Letter
(Short Paragraph Example) During Transition Year, I completed a one-week work experience placement at EPIC The Irish Emigration Museum. This gave me the opportunity to build confidence in customer service, work as part of a team, and assist visitors in both the interactive museum and the gift shop. I also gained experience using digital displays and learned how Irish history can be shared in creative and engaging ways. This experience has helped me to develop strong communication skills, a professional attitude, and the ability to adapt quickly in a busy environment – all of which I’m eager to bring to this role.
For CV Section on Experience
Work Experience Placement EPIC The Irish Emigration Museum, Dublin Placement as part of TY Programme
- Gained hands-on experience in a cultural and tourism setting, supporting both the interactive museum and retail gift shop.
- Welcomed and assisted visitors, helped guide them through exhibitions, and answered general enquiries.
- Worked with interactive digital displays, learning how technology enhances visitor engagement.
- Supported the gift shop team by restocking products, maintaining displays, and promoting Irish-made merchandise.
- Developed key skills in communication, time management, customer service, teamwork, and initiative.
- Gained insight into Ireland’s emigration history and the importance of cultural storytelling.
Skills I Developed at EPIC
(long version)
Customer Service & Communication
- Welcomed visitors warmly at the entrance and checked tickets
- Directed visitors to exhibitions and facilities with a positive and helpful attitude
- Answered questions about exhibitions, tickets, and how to use interactive displays
- Supported visitors with EPIC’s digital experiences, building confidence with technology
- Helped guide visitors through exhibitions, using storytelling to bring history to life
- Gained experience speaking clearly and professionally with people of all ages
Retail & Sales
- Helped out in the EPIC gift shop, promoting Irish-made gifts and souvenirs
- Restocked shelves and organised displays to make them look their best
- Learned how good customer service can make a big difference in sales
- Picked up retail skills like handling stock, understanding promotions, and helping with product knowledge
Organisation & Time Management
- Followed a daily schedule and managed tasks across the museum and shop
- Stayed on top of jobs even when it got busy, showing good focus and timekeeping
- Learned how to plan ahead and fit smaller jobs into quieter times
Teamwork & Workplace Etiquette
- Worked as part of a team with EPIC’s Visitor Experience and Retail staff
- Took part in team briefings and followed workplace instructions
- Showed a positive attitude and professional behaviour around staff and visitors
- Helped out teammates and stepped in when needed
Cultural Awareness, Storytelling & Education
- Discovered more about Ireland’s emigration history and the real stories behind EPIC’s exhibitions
- Practised storytelling skills by sharing facts and pointing out highlights to visitors
- Saw how museums use technology and creativity to make history exciting
- Gained a better understanding of how culture, history, and education connect
Problem Solving & Initiative
- Helped visitors figure out small issues, like navigating exhibits or using digital displays
- Looked for ways to stay helpful and busy without always waiting to be asked
- Stayed calm and positive when unexpected situations came up
