Prioritising Your Safety at EPIC

At EPIC, the well being and safety of our visitors and staff is our priority. In accordance with Irish Government and Health Safety Executive recommendations on COVID-19, including the Fáilte Ireland COVID-19 Safety Charter, we have implemented the following measures:

Spacious galleries and reduced visitor numbers

Our spacious galleries and intentionally reduced visitor numbers will help visitors to feel safe and be able to fully enjoy their visit. The EPIC story unfolds following a carefully designed one-way walking route which supports social distancing guidelines and ensures that our visitors are able to experience all of the exhibitions.

Thanks to our time slot booking procedure, we safely welcome 35 – 45 people (maximum) per each 15 minutes. We strongly recommend all visitors to book online in advance to ensure entry at your preferred time and date.

We have a designated seating area for those waiting to enter museum. Once inside, you follow a one way system through the museum, with floor markings to help lead guests through the galleries. We ask all visitors to adhere to the social distancing advice.

Each of our 20 galleries measures approximately 85 sq meters, giving a total area size of 1699 sq m or 18000 sq ft. Reduced building capacities in line with government guidelines helps us allow for the required physical distancing.

Visitors not from the same household or group must maintain a 2m distance from each other, where possible, in arrival areas, group meeting points and in the museum. We would kindly ask all visitors to be considerate and patient with other visitors and our staff in this regard while visiting our museum.

You can preview EPIC from the comfort of your own home by taking our Virtual Tour here.

Touch-free technology

Sanitising stations will be widely available, at entry, at our ticket desk, in our galleries, in our gift shop, and on exit. Increased and regular cleaning in all areas and sanitising of major touch points is being carried out. We ask all visitors to regularly use hand sanitiser during your visit as you use the interactive elements within our galleries.

Our audio guided tour is available via our free app, which can be downloaded from the Apple App Store and Google Play for your mobile device. Free Wi-Fi is available throughout EPIC and The chq Building to make it easy to download the app on arrival. Please make sure to remember to bring your own headphones with you if you intend to use the audio guide app during your visit.

Our Visitor Experience Team will be on hand in each gallery to support visitors and ensure that our new safety standards are followed for everyone’s peace of mind.

Health and safety measures

EPIC has successfully completed the Government approved Fáilte Ireland COVID-19 Safety Charter to ensure visitors are safe throughout their experience.

We will ask all visitors to wear a face covering while visiting The chq Building, our museum and gift shop, in line with Government guidelines.

Disposable PPE is available for visitors to purchase at our ticket desk, or reusable masks may be purchased in our gift shop.

Sanitising stations with soap dispensers, disinfectants and other hygiene facilities are available at the museum entry, at our ticket desk, in our galleries, in our gift store, and on exit. Sanitising stations can also be found throughout The chq Building.

We have introduced perspex screens at all ticketing desks and increased cleaning measures of all areas. We have especially scheduled extra cleaning of high-frequency touchpoints throughout EPIC, the gift shop, and The chq Building.

We have also introduced a traffic light notification system for our bookings so that visitors can select the quietest times for their visit.

EPIC staff are available throughout the museum. While all EPIC staff will be wearing face coverings their smile and warm welcome is still very present.

In the event of an incident of COVID-19 in the Gallery, EPIC is obliged, under HSE guidelines, to share the following information with the HSE for contact tracing purposes:

  • your name
  • the date of your visit
  • a contact telephone number
  • the number of guests (tickets) in your party

This information may be shared with the HSE for up to 30 days following your visit. Please note that no other information will be shared by the Museum with the HSE.

Please note the COVID Digital Certificate is not required to visit our museum.

Ventilation and Filtration

EPIC Museum has an air handling (AHU) system in place that controls the flow of fresh filtered air to the museum and also extracts air from the museum giving us a constant air flow throughout the Vaults.

This unit is constantly monitored by our BMS (Building Management System) which controls the temperature to the museum keeping it at an optimum Level.

The filters on our AHU system are replaced on a quarterly basis in line with our planned preventative maintenance (PPM) schedule.

Along with our Maintenance plans with external contractors, NDH,  we are checking daily the operation of the AHU System to ensure all is working correctly.

Before you arrive, you should know:

We are following all HSE and Government guidelines. By purchasing a ticket to visit our museum you are confirming that: you are currently fit and well; you are not displaying any symptoms of COVID-19; you have not you been in close contact with anyone who has been diagnosed with COVID-19 in the last the 14 days.

All visitors to our museum, gift shop, the Irish Family History Centre and The chq Building must follow and comply with the latest Government rules and regulations in relation to travel between counties, as well as travel into Ireland from abroad. The latest guidelines can be viewed on the gov.ie website. We regret we cannot admit any visitors who are found to have contravened these rules.

All individuals will need to continue to monitor the ongoing risk from the disease and take personal responsibility as they take steps individually and collectively in their everyday lives to keep this risk under control.

We ask all visitors to wear a face covering while visiting The chq Building, our museum and gift shop (unless you are exempt for medical reasons or are a child aged under 13). If visitors to EPIC repeatedly remove their face coverings and ignore the advice of the staff, the visitors will be asked to leave the museum. This is to ensure the safety of our visitors and team.

Our audio guided tour is available via our free app, which can be downloaded from the Apple App Store and Google Play for your mobile device. Please make sure to remember to bring your own headphones with you if you intend to use the audio guide app during your visit.

Groups, schools and guided tours are available to pre-book by contacting us directly. Click here to send us an enquiry.

Contactless payment is available at the Ticket Desk and in the EPIC Museum Gift Shop.

Your booking:

If for whatever reason you are delayed or late for your scheduled time slot, please call us as soon as possible on 01 906 0861, stating the name associated with your booking, so that our team can help you reschedule your time slot.

If, for any reason, you are not feeling well in advance of your booking with us, please let us know and we can postpone and reschedule, or cancel the booking for you. If you are showing any of the symptoms of COVID-19, or if you have been in contact with anyone that has the virus in the last 14 days, please do not visit at this time.

In the event that EPIC is forced to close due to any reason beyond our control, your booking can be re-scheduled, or a full refund will be issued.

Standard tickets permit a return visit to our museum within 30 days of your original visit date. Please retain your receipt given to you by our Visitor Experience team on entry to the museum to redeem your return visit. Return visits will only be redeemed on display of this receipt at our ticket desk. There is no need to book a return visit in advance.

Management reserve the right to change and/or cancel any of these measures at any time and without notice, in line with Government advice and policy.