Santa’s Grotto is fully booked on all 4 dates (14th, 15th, 21st & 22nd December).
Join us for an unforgettable Christmas experience with Santa’s Grotto at EPIC The Irish Emigration Museum! Begin your magical journey in the atmospheric vaults of The CHQ Building in Dublin’s City Centre. Your family will be welcomed by Mrs. Claus and Santa’s elves before meeting Santa in his magical grotto.
You can find our FAQs listed below. Didn’t get a space at Santa’s Grotto? Here’s a list of the best Christmas events happening across Ireland to get you and your family in the festive spirit.
Visit Santa in his magical grotto and receive a special gift
Sing your favourite Christmas songs and share stories with Mrs Claus
Make a special pouch of reindeer food with Santa’s elves
Visit our award winning interactive museum and take part in a Christmas themed Discovery Trail
Have fun in the snow cabin and avail of a great photo opportunity
Visit Bakehouse for Hot Chocolate and a Christmas treat
Dates – SOLD OUT
Sat 14th & Sun 15th Dec Sat 21st & Sun 22nd Dec
Under 12 months: FREE
Age 1-3: €16.00
Age 4-12: €22.00
Adult (18+): €12
Teenager (13 -17): €8.50
Days to Santa's Grotto
FAQs - click to expand
Do I need to pre-book?
Pre-booking is essential. We will do our best to accommodate walk in guests on a day but this will be subject to availability.
Why do I need to buy an adult/senior ticket?
Children attending EPIC and Santa’s Grotto must be accompanied by an adult ticket holder. All tickets include entry to our museum.
Can I purchase adults tickets without child/teenager tickets?
Santa’s Grotto is family event for parents/guardians and children. At least one adult ticket must be purchased with every child and/or teenager ticket to complete your booking.
My child is under 1 years old, do I need to buy a ticket?
There is no charge for children 1 years and under, however please select the Child Under 1 ticket type when booking if you are bringing a child of this age.
Why must I provide details on my child/children’s name and age?
Can I purchase a Family Ticket?
Family tickets are not available to purchase for this event, all tickets are individually priced for Santa’s Grotto.
Can I book a group for Santa’s Grotto?
For groups (of 10+) and corporate bookings please contact email@example.com for rates & availability.
Can I get a refund?
We regret that tickets to Santa’s Grotto at EPIC The Irish Emigration Museum are non-refundable, however they can be exchanged to a different date and time if availability allows. Please contact us on +353 (0)1 906 0861 and we will do our absolute best to accommodate you.
How long does the experience last?
Santa’s Grotto at EPIC The Irish Emigration Museum is a unique experience so timings may vary. However, we recommend allowing approximately 30 minutes for your visit to Santa and an hour and a half for your journey through EPIC Museum. Our opening hours are 10am – 6.45pm daily (last entry 5pm) so please plan accordingly.
What time should I arrive?
Please arrive 10 minutes prior to the time stated on your booking.
What happens if I miss my slot?
If you fail to show for your scheduled time we will try our best to accommodate you on the next slot. However, you may be asked to visit EPIC The Irish Emigration Museum first and return to Santa’s Grotto at the end of your journey.
Are Santa’s Grotto and EPIC The Irish Emigration Museum wheelchair accessible?
Both Santa’s Grotto and EPIC are fully wheelchair accessible but should you have any special requirements please don’t hesitate to discuss this with us in advance.
Are buggies permitted?
Yes, EPIC The Irish Emigration Museum is buggy-friendly.
How do I find Santa’s Grotto?
Santa’s Grotto at EPIC The Irish Emigration Museum is located in the vaults of The chq Building. The chq Building is located in the heart of Dublin City Centre, in Dublin’s Docklands. For full directions click here to visit our Location page on our website.
Is there car parking available on site?
There is a limited amount of on-street parking located nearby on Commons Street. Park Rite IFSC multi-story car park is also located on Commons Street, to the rear of Hilton Garden Inn Hotel. Book online in advance via Park Rite for a special weekend rate.
Will my child meet Santa?
Yes, every child will meet Santa, Mrs. Claus and the Christmas Elves.
Will my child get a present?
Tickets for child aged 1-3 and 4-12 will receive a small gift in Santa’s Grotto.
Can I take my own photos?
Yes – please bring cameras/phones, as there will be many photo opportunities along your journey, both in Santa’s Grotto and EPIC The Irish Emigration Museum.
Is there a café in the museum?
There are plenty of cafes and restaurants in The chq Building that you can avail of during your visit. More details can be found by clicking here. Your ticket to EPIC The Irish Emigration Museum is also valid for the whole day (opening hours 10am-6.45pm) so feel free to take a break at any time and enjoy some refreshments. Last re-entry to the Museum is 5pm, so please plan accordingly.
Enjoy EPIC exclusively for your Festive Party
Host your staff or clients’ families for a magical Christmas Experience in our Santa’s Grotto. You will avail of our full experience and have the Grotto exclusively for you for a morning or afternoon. Available in December on a limited number of dates. Contact us directly at firstname.lastname@example.org or call 01 906 0861.
A Night at the Museum
Are you looking for an unrivalled experience for your Christmas party? EPIC is available for festive soirées with special packages to accommodate standing cocktail receptions and pre-dinner receptions. Bespoke packages are also available on request. Click here to find out more, or contact us by phone 01 906 0861 or email email@example.com.