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We have limited availability remaining for the 22 & 23 December

Join us for an unforgettable Christmas experience with Santa’s Grotto at EPIC The Irish Emigration Museum! Begin your magical journey in the atmospheric vaults of The CHQ Building in Dublin’s City Centre. Your family will be welcomed by Mrs. Claus and Santa’s elves before meeting Santa in his magical grotto. You can find our FAQs listed at the bottom of the page.

What’s included


Visit Santa in his magical grotto and receive a special gift

Help Mrs. Claus create her world famous recipe of reindeer food and take home your very own pouch to feed the reindeers on Christmas Eve

Write and post your letter to Santa

Visit our award winning interactive museum

Take part in our Discovery Trail map to find out intriguing Christmas facts from around the world.


Sat 15th & Sun 16th Dec
Sat 22nd & Sun 23rd Dec


Under 12 months: FREE
Age 1-3: €8.50
Age 4-12: €12.50
Adult: €15
Senior: €13

Days to Santa's Grotto








FAQs - click to expand

Do I need to pre-book?
Pre-booking is essential. We will do our best to accommodate walk in guests on a day but this will be subject to availability.

Why do I need to buy an adult/senior ticket?
Children attending EPIC and Santa’s Grotto must be accompanied by an adult ticket holder. All tickets include entry to our museum.

My child is under 1 years old, do I need to buy a ticket?
There is no charge for children 1 years and under, however please let us know when booking if you are bringing a child of this age.

Can I purchase a Family Ticket?
Family tickets are not available to purchase for this event, all tickets are individually priced for Santa’s Grotto at EPIC Museum.

Is there a group rate available?
There is no group rate available, however we are also offering corporate packages for alternative dates that you may be interested in enquiring about. You can find out more by emailing Epic Events at Events@epicchq.com

Can I get a refund?
We regret that tickets to Santa’s Grotto at EPIC The Irish Emigration Museum are non-refundable, however they can be exchanged to a different date and time if availability allows. Please contact us on +353 (0)1 906 0861 and we will do our absolute best to accommodate you.

How long does the experience last?
Santa’s Grotto at EPIC The Irish Emigration Museum is a unique experience so timings may vary. However, we recommend allowing approximately 30 minutes for your visit to Santa and an hour and a half for your journey through EPIC Museum. Our opening hours are 10am – 6.45pm daily (last entry 5pm) so please plan accordingly.

What time should I arrive?
Please arrive 10 minutes prior to the time stated on your booking.

What happens if I miss my slot?
If you fail to show for your scheduled time we will try our best to accommodate you on the next slot. However, you may be asked to visit EPIC The Irish Emigration Museum first and return to Santa’s Grotto at the end of your journey.

Are Santa’s Grotto and EPIC The Irish Emigration Museum wheelchair accessible?
Both Santa’s Grotto and EPIC are fully wheelchair accessible but should you have any special requirements please don’t hesitate to discuss this with us in advance.

Are buggies permitted?
Yes, EPIC The Irish Emigration Museum is buggy-friendly.

How do I find Santa’s Grotto?
Santa’s Grotto at EPIC The Irish Emigration Museum is located in the vaults of the CHQ building. The CHQ building is located in the heart of Dublin City Centre, in Dublin’s Docklands.

Please see directions below:


Walk east from the Bridge along Eden Quay with the River Liffey on your right. Continue along Custom House Quay straight past the historic Custom House until you see an arch on the left, beside CHQ. The entrance to EPIC is beside this arch.

We’re just 8 minutes’ walk from O’Connell Bridge!


LUAS Red Line – Georges Dock stop


  • Take the 14, 15, 27 bus to Amiens Street/Connolly Station
  • DoDublin Tour Bus (Docklands Route) – stop 5
  • Dublin Cityscape Tour Bus – stop 11
  • City Sightseeing Bus, blue and red routes – stop 3b
  • Airlink 747, 757


  • From Connolly Station – 5 minute walk
  • From Pearse Station or Tara Street Station – 7 minute walk


EPIC is located in the CHQ Building on the north side of Custom House Quay. It is 5 minute drive from Dublin Port, the south exit of the M50 tunnel and the East Link Toll Bridge. There is limited on-street parking available in the surrounding area. The closest car park can be found at Park Rite IFSC on Commons Street, a 200 metre walk from EPIC. Parking can be booked in advance via Parkrite.ie or by downloading the Parkpnp app. There are special offers and rates available for EPIC guests, including the EPIC Weekend Visitor Special of 3 hours parking for €6.30.

Sat Nav coordinates: -53.348899, -6.246032


Just Eat dublin bikes stations are distributed throughout the city centre to enable easy access and optimal use. Located in close proximity to each other, every station has a minimum of 15 stands in situ making it easy to enjoy the service.

The closest bike station to EPIC is right outside, in front of Custom House Quay: Station no. 8

Is there parking available on site?
No, the closest car park is Park Rite IFSC Car Park nearby can be found on Commons Street to the rear of Hilton Garden Inn Hotel. Book online via Park Rite for a special weekend rate.

Will my child meet Santa? 
Yes, every child will meet Santa, Mrs. Claus and the Christmas Elves.

Will my child get a present?
Yes, every child will receive a small gift in Santa’s Grotto.

Can I take my own photos?
Yes – please bring cameras/phones, as there will be many photo opportunities along your journey, both in Santa’s Grotto and EPIC The Irish Emigration Museum.

Is there a café in the museum?
There are plenty of cafes and restaurants in the CHQ building that you can avail of during your visit. More details can be found here  https://chq.ie/. Your ticket to EPIC The Irish Emigration Museum is also valid for the whole day (Opening hours 10am-6.45pm) so feel free to take a break at any time and enjoy some refreshments. Last re-entry to the Museum is 5pm, so please plan accordingly.

Lunch offers


Urban Brewing

Under 7s eat for free, with a non-alcoholic beer for the driver. Valid from 12 – 3.30pm at Urban Brewing and guests would have to present their ticket to avail of the offer. The menu at this time would be our brunch menu.

The Bakehouse

The Bakehouse CHQ would like to offer 10% off when guests show their tickets! Offer available on all of the dates of Santa’s Grotto.


Complimentary brunch from our little peoples menu for children of age 8 years and under when you show your Santa’s Grotto ticket at Ely. The child must be with an adult who is dining with us. This offer is available from 12 – 4pm on the Saturday and from 12 – 6pm on the Sunday.

Hire EPIC exclusively for your Festive Party

Santa’s Grotto is also available for private hire – perfect for those client family days! To find out more about EPIC’s private and corporate Christmas packages click here. Alternatively you can contact us directly at events@epicchq.com or call 01 906 0861.