We’re here to help
Below you will find a list of our frequently asked questions. If you can’t find what you’re looking for please send an email to firstname.lastname@example.org or call us on + 353 (01) 906 0861.
What are EPIC opening hours?
EPIC The Irish Emigration Museum is open 7 days a week from 10.00am to 6.45pm (last entry 5.00pm). Closed 24th – 26th of December (inclusive). From 4th July 2019, EPIC will open late every Thursday until the 26th September 2019. Last entry to the museum is 7pm, and the museum will close at 8:45pm.
How much are tickets to EPIC?
Our standard admission rates for entry to EPIC range from €7.50 for children to €15 for adults. Children aged 5 and under are free. We also offer special rates for families, as well as combo tickets that include entry the Irish Family History Centre. For full details visit our Ticket information page.
If you are a school, charity, special interest group, or tour operator, please contact our sales team directly for more information on special rates, and to make a booking.
Do I have to book in advance?
Admission tickets for our museum are available in person from our ticket desk, or to book in advance online from our website and approved third party affiliates. Admission tickets to EPIC are valid for entry to our museum at any time for the date booked. There is no need to print your booking confirmation, you can display it on your phone to our Visitor Experience team. We recommend booking in advance online in order to guarantee admission and to speed up your admission. If our museum reaches capacity first preference will be given to those that have booked in advance. To book online click here.
Do I have to print out my online ticket to gain entry?
There is no need to print your booking confirmation email. Showing your booking confirmation email on your phone will gain you entry.
Do children need to be accompanied by an adult?
Children aged 15 and under must be accompanied by an adult at all times when visiting our museum and special events.
How long is a tour of EPIC?
EPIC The Irish Emigration Museum is a self-guided visitor attraction. We recommend a minimum of 90 minutes to complete the self-guided tour. Please note many of our visitors have enjoyed a longer time here.
How do I get there?
EPIC is located in The CHQ Building in Dublin’s Docklands, a 10 minute walk east from O’Connell Street Bridge. It is served by all major public transport links (Dublin Bus, Luas red line, DART, Irish Rail, Swords Bus) and on all the Dublin sightseeing bus routes (Do Dublin, Cityscape, City Sightseeing). If travelling by car the nearest public car park is Park Rite IFSC on Commons Street. For more detailed information visit our Location page.
Can I visit the Irish Family History Centre during my visit to EPIC?
The Irish Family History Centre is located as you exit our museum exhibition, to the rear of our gift shop. You can visit the Irish Family History Centre in tandem with a visit to EPIC by purchasing the EPIC and IFHC combo ticket. It is also possible to visit the IFHC without visiting EPIC, through our gift store.
To find out more about the IFHC and the services they provide, click here. To book a personal consultation with one of their expert genealogists, visit their website. If you wish to contact the IFHC with a genealogy related query, please email email@example.com
I have to cancel my booking. Can I get a refund?
All purchases are final and tickets are non-refundable. If you feel you are entitled to a refund, please contact us directly, stating your name, booking reference, your reason(s) for cancelling and why they justify a refund.
Can I change the date of my booking?
If you wish to change the date and/or time of your booking simply contact us directly. State your name, booking reference and the date and time you wish to change your booking to, and we’ll do our best to accommodate you. Please note these changes are subject to availability and are made at our discretion.
Is the building wheelchair accessible?
EPIC The Irish Emigration Museum and CHQ are fully wheelchair accessible. A courtesy push wheelchair is available upon request. Please note any guest who requires the push wheelchair will need to be assisted by their accompanying guest. At EPIC carers are admitted free of charge.
- To enter EPIC, visitors can walk down 26 steps however there are elevators on site at both the entrance and exit
- Visitors have to walk approximately 450 metres throughout the museum, which is all one level
- There is seating throughout EPIC and CHQ
If you have any queries regarding access for people with special needs please contact us directly on firstname.lastname@example.org or call +353 (0)1 906 0861.
Can I take photos inside and outside the museum?
Absolutely, in fact we recommend it and love to see photos shared on our social media channels! We encourage all our general guests and visitors to take as many they wish within our museum and The CHQ Building for their personal use. However we do ask that you be mindful of other visitors and guests when you do so.
If you want to photograph or film our museum for business or commercial purposes, please contact us directly with your request.
Is there a private guided tour?
Although EPIC The Irish Emigration Museum is a self-guided visitor attraction, groups can pre-book a private EPIC Tour Guide. EPIC Tour Guides are only available on request at least 1 week prior to the group’s visit. (Subject to guide availability)
- There is an additional cost of €40 per EPIC Tour Guide
- Each EPIC Tour Guide can take a maximum of 20 people and a minimum of 10 people
- A visit with an EPIC Tour Guide lasts 60 minutes
Does the museum have audio guides?
Visitors can avail of an audio guide for €2 – available in English, Irish, German, Italian, French, Spanish, Polish and Mandarin Chinese. Our EPIC The Irish Emigration App is also available to download for free on the App Store (for iPhone) and Google Play (for Android mobile and tablets). Currently the audio guide app is available in English, Irish, German, French, Spanish, Italian, Polish and Mandarin Chinese.
Can I store my bags/luggage?
There are secure, coin operated lockers at EPIC The Irish Emigration Museum that can accommodate standard carry-on luggage. Lockers accept €1 coins. Please note we cannot accept bags/luggage which do not fit securely in our lockers.
Is there a car park close by?
Available from Park Rite IFSC on Commons Street, to the rear of Hilton Garden Inn Hotel. Book online via Park Rite for a special weekend rate.
Is there a coach parking available?
There is a coach drop off point at EPIC. If your group are arriving by coach please advise our bookings team who will share the coach drop off/pick up instructions. The Docklands Bus and Coach Park is located nearby on Sheriff Street Lower, behind Connolly Station, and is open from 7am – 7pm daily.
Is there a cafe in the museum?
CHQ has several great options for lunch and snacks without needing to leave the building. For full list of cafés and restaurants please click here.