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Open daily at 10am. Last entry 5pm

 

VISIT

FAQs

We’re here to help

Below you will find a list of our frequently asked questions. If you can’t find what you’re looking for please send an email to info@epicchq.com or call us on + 353 (01) 906 0861.

COVID-19 Measures

To ensure the well-being of all our visitors and staff, we will be implementing a range of operational changes in accordance with Government and HSE guidelines, and Fáilte Ireland’s safety charter for visitor attractions.

  1. In the event that EPIC is forced to close due to any reason beyond our control, your booking can be re-scheduled, or a full refund will be issued.
  2. Timed-entry in limited numbers will apply to ensure a safe capacity is maintained. We strongly recommend all visitors to book online in advance to ensure entry at your preferred time and date.
  3. Sanitising stations will be widely available, at entry, at our ticket desk, in our galleries, in our gift store, and on exit.
  4. We will ask all visitors to wear a mask while visiting our museum and gift shop. If you do not have a mask they can be purchased for €2 at our ticket desk or in our gift shop.
  5. We ask all visitors to adhere to the social distancing advice. Visitors not from the same household must maintain a 2m distance from each other (where possible). We would kindly ask all visitors to be considerate and patient with other visitors and our staff in this regard while visiting our museum.
  6. Each visitor will be issued with sterilised stylus pen to use our interactive touchscreens within the museum. Under no circumstances will visitors be allowed to use their hands to touch any interactive element within our galleries. Visitors found to contravene this rule may be asked to leave.
  7. Audio guides will no longer be available to hire at our museum. Our audio guide is available via our free app, which can be downloaded from the Apple App Store and Google Play store for your mobile device. Please make sure to remember to bring your own headphones with you if you intend to use the audio guide app during your visit.
  8. All visitors to our museum and gift shop must have completed the 14-day self isolation requirement as per Government guidelines in relation to recent travel into Ireland (if applicable).
  9. If for whatever reason you are delayed or late for your scheduled time slot, please call us as soon as possible on 01 906 0861, stating the name associated with your booking, so that our team can help you reschedule your time slot.
  10. Standard tickets permit a return visit to our museum at any time for the rest of the calendar year (2020). Please call 01 906 0861 or email info@epicchq.com, stating your original booking confirmation number, to book your preferred date and time for your return visit.

Management reserve the right to change and alter these changes at any time and without notice, in line with Government advice and policy.

How long is a tour of EPIC?

EPIC The Irish Emigration Museum is a self-guided museum. We recommend a minimum of 90 minutes to complete the self-guided tour. Please note many of our visitors have enjoyed a longer time here.

What are EPIC opening hours?

EPIC The Irish Emigration Museum is open 7 days a week from 10.00am to 6.45pm (last entry 5.00pm). Closed 24th – 26th of December (inclusive).

Do I have to book in advance?

We strongly recommend that all visitors book in advance via our website to ensure entry at their preferred date and time slot. We will be limiting capacity and allowing entry on a timed basis, staggered every 15 minutes.

If our museum reaches capacity first preference will be given to those that have booked in advance online from our website and approved third party affiliates. To book online click here.

There is no need to print your booking confirmation, you can display it on your phone to our Visitor Experience team.

How much are tickets to EPIC?

Our standard admission rates for entry to EPIC range from €8 for children to €16.50 for adults. Children aged 5 and under are free. Carers are admitted for free. We also offer special rates for families, as well as combo tickets that include entry the Irish Family History Centre. For full details on prices visit our Ticket information page.

We also permit visitors one return visit to the museum at any date for the rest of the calendar year (2020), subject to the following terms and conditions:

  1. One return visit per ticket.
  2. Your return visit ticket has no monetary value.
  3. Tickets are non-transferable.
  4. To arrange your return visit please contact us in advance by calling 01 906 0861 or email info@epicchq.com, stating your original booking confirmation number, to book your preferred date and time for your return visit.
  5. Those who purchased EPIC combo tickets with Irish Family History Centre, Hilton Garden Inn or Urban Brewing are entitled to a return visit to EPIC only. They are not entitled to return visits to the Irish Family History Centre, lunch in the Hilton Garden Inn, or a beer tasting paddle in Urban Brewing.
  6. This return visit offer does not apply to those who purchased group tickets, or who visited as part of a tour or school group.
  7. Management reserves the right to change, alter or cancel this offer without notice.

I want to redeem a voucher. How do I book a visit?

If you have voucher (e.g. EPIC gift voucher, Groupon, One4All, Dublin Pass, etc) there is no need to make a booking. Simply arrive at our ticket desk and you will be allocated to the next available time slot.

Groupon: We have extended the dates of all unused Groupon vouchers purchased prior to lock down until April 2021. There is no need to book in advance, simply arrive at our ticket desk and you will be allocated to the next available time slot.

Do I have to print out my booking confirmation to gain entry?

There is no need to print your booking confirmation email. Showing your booking confirmation email on your mobile device will gain you entry. Our Visitor Experience team will provide you with a sales receipt at our ticket desk when you arrive. This receipt is your entry ticket to our museum.

Is re-entry and return visits to the museum allowed?

We permit visitors one return visit to the museum at any date for the rest of the calendar year (2020), subject to the following terms and conditions:

  1. One return visit per ticket.
  2. Your return visit ticket has no monetary value.
  3. Tickets are non-transferable.
  4. To arrange your return visit please contact us in advance by calling 01 906 0861 or email info@epicchq.com, stating your original booking confirmation number, to book your preferred date and time for your return visit.
  5. Those who purchased EPIC combo tickets with Irish Family History Centre, Hilton Garden Inn or Urban Brewing are entitled to a return visit to EPIC only. They are not entitled to return visits to the Irish Family History Centre, lunch in the Hilton Garden Inn, or a beer tasting paddle in Urban Brewing.
  6. This return visit offer does not apply to those who purchased group tickets, or who visited as part of a tour or school group.
  7. Management reserves the right to change, alter or cancel this offer without notice.

Are there special rates for carers?

Carers are admitted free of charge. Please contact us directly on 01 906 0861 or email info@epicchq.com to make a booking and ensure you secure a time slot.

How do I make a booking for a large group?

Adult and senior groups of 10-20 people can be booked via our website. If you are trying to book a group of 20+ people, or are a school, charity, special interest group, or tour operator, please contact our sales team directly for more information on special rates, and to make a booking.

How do I get there?

EPIC is located in The CHQ Building in Dublin’s Docklands, a 10 minute walk east from O’Connell Street Bridge. It is served by all major public transport links (Dublin Bus, Luas red line, DART, Irish Rail, Swords Bus) and on all the Dublin sightseeing bus routes (Do Dublin, Cityscape, City Sightseeing). If travelling by car the nearest public car park is Park Rite IFSC on Commons Street, who offer a special rate of 3 hours of parking for €6 for EPIC customers that can be booked in advance on their website. For more detailed information visit our Location page.

Is there a guided tour?

EPIC The Irish Emigration Museum is a self-guided museum. We do offer groups the option to pre-book a private EPIC Tour Guide. EPIC Tour Guides are only available on request at least 1 week prior to the group’s visit. (Subject to guide availability)

  • There is an additional cost of €45 per EPIC Tour Guide
  • Each EPIC Tour Guide can take a maximum of 20 people and a minimum of 10 people
  • A visit with an EPIC Tour Guide lasts 60 minutes

Can I visit the Irish Family History Centre during my visit to EPIC?

The Irish Family History Centre is located as you exit our museum exhibition, to the rear of our gift shop. You can visit the Irish Family History Centre in tandem with a visit to EPIC by purchasing the EPIC and IFHC combo ticket. It is also possible to visit the IFHC without visiting EPIC, through our gift store.

To find out more about the IFHC and the services they provide, click here. To book a personal consultation with one of their expert genealogists, visit their website. If you wish to contact the IFHC with a genealogy related query, please email info@irishfamilyhistorycentre.com

I have to cancel my booking. Can I get a refund?

Our standard cancellation policy means all purchases are final and tickets are non-refundable. If you feel you are entitled to a refund, please contact us directly a minimum 24 hours prior to your scheduled arrival, stating your name, booking reference, your reason(s) for cancelling and why they justify a refund.

If our re-opening dates are change we will give visitors the option to either reschedule their dates or receive a full refund. 

If you are late for your scheduled time slot please contact us as soon as possible calling 01 906 0861, stating your name associated with your booking, so that our team can help you reschedule your booking for the next available time slot of your preference.

Can I change the date of my booking?

If you wish to change the date and/or time of your booking simply contact us directly. State your name, booking reference and the date and time you wish to change your booking to, and we’ll do our best to accommodate you. Please note these changes are subject to availability and are made at our discretion.

Do children need to be accompanied by an adult?

Children aged 15 and under must be accompanied by an adult at all times when visiting our museum and special events.

Does the museum have audio guides?

Audio guides will no longer be available to hire at our museum. Our audio guide is available via our free app, which can be downloaded from the Apple App Store (for iPhone) and Google Play store (for Android mobile and tablets). Currently the audio guide app is available in English, Irish, German, French, Spanish, Italian, Polish and Mandarin Chinese. Please make sure to remember to bring your own headphones with you if you intend to use the audio guide app during your visit.   

Is the building wheelchair accessible?

EPIC The Irish Emigration Museum and CHQ are fully wheelchair accessible. A courtesy push wheelchair is available upon request. Please note any guest who requires the push wheelchair will need to be assisted by their accompanying guest. At EPIC carers are admitted free of charge.

  • To enter EPIC, visitors can walk down 26 steps however there are elevators on site at both the entrance and exit
  • Visitors have to walk approximately 450 metres throughout the museum, which is all one level
  • There is seating throughout EPIC and CHQ

If you have any queries regarding access for people with special needs please contact us directly on info@epicchq.com or call +353 (0)1 906 0861. 

Can I store my bags/luggage?

There are secure, coin operated lockers at EPIC The Irish Emigration Museum that can accommodate standard carry-on luggage. Lockers accept 1 coins. Please note we cannot accept bags/luggage which do not fit securely in our lockers.

Is there a car park close by?

Available from Park Rite IFSC on Commons Street, to the rear of Hilton Garden Inn Hotel. Book online via Park Rite for a special weekend rate.

Is there a coach parking available?

There is a coach drop off point at EPIC. If your group are arriving by coach please advise our bookings team who will share the coach drop off/pick up instructions. The Docklands Bus and Coach Park is located nearby on Sheriff Street Lower, behind Connolly Station, and is open from 7am – 7pm daily.

Is there a cafe in the museum?

CHQ has several great options for lunch and snacks without needing to leave the building. For full list of cafés and restaurants please click here.

Can I take photos inside and outside the museum?

Absolutely, in fact we recommend it and love to see photos shared on our social media channels! We encourage all our general guests and visitors to take as many they wish within our museum and The CHQ Building for their personal use. However we do ask that you be mindful of other visitors and guests when you do so.

If you want to photograph or film our museum for business or commercial purposes, please contact us directly with your request.

What is the EPIC and Irish Family History Centre deal?

The EPIC and IFHC Combo Ticket includes:
  • A self-guided tour of EPIC The Irish Emigration Museum (open daily 10am – 6:45pm, last entry 5pm)
  • Entry to the Irish Family History Centre (open daily from 11am – 4pm).
  • Get advice from a genealogy expert (10 minutes max)
  • Use interactive display screens to engage and uncover more about your Irish roots
  • Discover more about Ireland’s Emigration and Migration
  • Play our fun quiz to test your knowledge on Ireland
  • Take a seat at one of our workstations where you can sign up to the Irish Family History Centre and join our online community
  • Access records on FindMyPast’s website
If you require more time with a dedicated genealogist we recommend booking a private consultation. This can be done directly with the Irish Family History Centre by clicking here.