The health and safety of all our visitors and staff is our highest priority, and we’ve spent the weeks since closing meticulously planning and reorganising so that our visitors can safely enjoy our museum. Following the HSE guidelines EPIC has implemented a range of public health and physical distancing measures to ensure the safety of visitors, staff and other workers. Reduced visitor numbers, designated time slots, touch-free screens, increased cleaning, downloadable audio guides and cashless payments are just some of the measures we’ve put in place to protect your health.
We’re living in strange times but EPIC is no stranger to distance. Telling the stories of over 300 Irish people who travelled great distances to create new lives abroad, they also have many stories of how people kept in touch, overcame distance and reconnected. During lockdown we’ve stayed connected with our communities through our Virtual Tours, Family Activity Packs and Stay at Home Library but we’re delighted to be welcoming visitors once again.
“After the longest closure in our history, we are delighted to reopen the doors to EPIC The Irish Emigration Museum. Our Visitor Experience Team are looking forward to welcoming visitors again and will be available to help navigate the necessary changes in the Museum experience. Thank you for your continued support during this unbelievable time. Our best wishes to you and your family and we look forward to seeing you soon.”
– Dr. Patrick Greene, CEO and Museum Director
Spacious galleries and reduced visitor numbers
Our spacious galleries and intentionally reduced visitor numbers will help visitors to feel safe and be able to fully enjoy their visit. The EPIC story unfolds following a carefully designed one-way walking route which supports social distancing guidelines and ensures that our visitors are able to experience all of the exhibitions.
Thanks to our time slot booking procedure, we safely welcome a maximum of 25 people per 15 minutes, with an enforced maximum of 700 people per day. We strongly recommend all visitors to book online in advance to ensure entry at your preferred time and date.
We have a designated seating area for those waiting to enter museum. Once inside, you follow a one way system through the museum, with floor markings to help lead guests through the galleries. We ask all visitors to adhere to the social distancing advice. Visitors not from the same household must maintain a 2m distance from each other, where possible. We would kindly ask all visitors to be considerate and patient with other visitors and our staff in this regard while visiting our museum.
Each of our 20 galleries measures approximately 85 sq meters, giving a total area size of 1699 sqm or 18000 sqft. At all times, we maintain a minimum distance of 2 metres between guests who are not part of the same group in arrival areas, group meeting points and in the museum.
You can preview EPIC from the comfort of your own home by taking our Virtual Tour here.
If you are visiting from Ireland, we’d like to advise you that we are following all HSE and Government Guidelines. Therefore, if you are visiting us from a county or place under lockdown, we cannot admit you to EPIC. As of 17 August 2020, this means visitors residing in Kildare, Laois and Offaly cannot be admitted.
All visitors from abroad to our museum and gift shop must have completed the 14-day self isolation requirement as per Government guidelines in relation to recent travel into Ireland from any country not on the approved COVID-19 Green List. You can view the list of approved countries here.
We now provide sterile Stylus Pens which make our interactive screens touch-free. This will be provided to you at check-in.
Our audio guide is available via our free app, which can be downloaded from the Apple App Store and Google Play for your mobile device. Free Wi-Fi is available throughout EPIC and the CHQ Building to make it easy to download the app on arrival. Please make sure to remember to bring your own headphones with you if you intend to use the audio guide app during your visit.
In our Museum, you can challenge yourself with motion sensor quizzes, listen to remastered audio from 100 years ago and dance with global phenomenon, Riverdance. You can also add the details of your émigré family members to make them a permanent part of EPIC’s newest exhibition, Power Of A Name. Our Visitor Experience Team will be on hand in each gallery to support visitors and ensure that our new safety standards are followed for everyone’s peace of mind.
Health and safety measures
We will ask all visitors to wear a face mask while visiting our museum and gift shop. PPE can be purchased at our ticket desk or in our gift shop.
Sanitising stations with soap dispensers, disinfectants and other hygiene facilities are available at the museum entry, at our ticket desk, in our galleries, in our gift store, and on exit. Sanitising stations can also be found throughout the CHQ building.
We have introduced perspex screens at all ticketing desks and increased cleaning measures of all areas. We have especially scheduled extra cleaning of high-frequency touchpoints throughout EPIC and the Gift Shop, and the CHQ building..
Reduced building capacities in line with government guidelines helps us allow for the required physical distancing
Clear signage is on display to remind people of the protocols
We have introduced a traffic light notification system for our bookings so that visitors can select the quietest times
EPIC staff are available throughout the museum, while all EPIC staff will be wearing face coverings they are still able to help and answer any questions guests may have.
EPIC is ensuring that its ventilation systems are working properly monitoring filtration regularly.
Timeslots for large families and groups
Large families or groups can even book out time slots so that they have the galleries all to themselves, adding an extra level of comfort and space to their visit. EPIC is suitable for all ages and families and people with young children are very welcome. It’s buggy-friendly and accessible throughout.
The Dublin Docklands is a hidden gem with lots to see and do – river walks, bikes and cycling trails, architecture and bridges, Jeanie Johnston, the Famine memorial and more. You could happily spend a whole day here. With so many people now working from home, there has never been a better time to explore this part of Dublin and have the place to yourself. Our health and safety measures will give you added peace of mind.
EPIC Museum Gift Shop
EPIC Museum Gift Shop has reopened from Monday 29th June, from 10.00am -6.30pm Monday to Sunday. Browse a range of authentic, high-quality Irish-made gifts, whether you’re interested in books and prints or jewellery and clothing. Why not choose something special to send on to a friend or relative abroad?
New measures such as hand sanitizing stations, safety glass and greater floor space have been put in place to ensure safety for our visitors and staff at all times.
Food and drink
We are located in CHQ – bright and airy with lots of space and options for dining. We have also teamed up with some of their partners in CHQ to offer visitors some great experiences:
- Enjoy a visit to EPIC followed by a picnic along the river (supplied by BakeHouse). Choose from one of the many benches or take a bike and explore Dublin’s Docklands, with lots of space to enjoy the outdoors.
- Pay a weekend visit to Urban Brewing for brunch, followed by a visit to EPIC.
Visit again at no extra cost!
As an extra bonus, we permit visitors one return visit to the museum at any date for the rest of the calendar year (2020), subject to terms and conditions.
Walk-in visitors are also welcome, however we do recommend pre-booking to avoid waiting. To keep our customers safe, our ticket desk will not be processing cash transactions and will only accept credit card payments. Please see our FAQ for more details.
Our Education programs
Our programs will recommence once we are confident we have all necessary safety measures in place, as per Government guidelines.
In the meantime, our online education program will continue providing virtual learning experiences for classes across Ireland. We look forward to sharing more about recommencing our education and events program in due course.
Safety is paramount
We ask that you adhere to the Governmental health and safety and travel directives. We will rely on the personal and parental responsibility of visitors to follow the guidelines which have been put in place.
EPIC has successfully completed the Government approved Failte Ireland COVID-19 Safety Charter to ensure visitors are safe throughout their experience..
Management reserve the right to change and/or cancel any of these measures at any time and without notice, in line with Government advice and policy.